Who this is for
Nine kinds of practice, one shape of problem
Independent and allied practices that sign their own vendor contracts. Hospitals and health systems are deliberately absent: their buying cycle runs 6.6 months against 4.7 for outpatient, and only 23% of health-system AI initiatives ever leave pilot.
The nine segments
- Family Practice
Documentation after hours
Phone lines nobody can answer · Referral letters See the segment 2 examples - Dental Practices
No-shows and short-notice gaps
Treatment plan follow-up · Insurance predeterminations See the segment 2 examples - Physiotherapy & Rehab
Intake paperwork at the front desk
Progress notes between patients · Insurer and WSIB reporting See the segment 2 examples - Mental Health
Session notes and treatment plans
Waitlist triage · Intake and consent paperwork See the segment 2 examples - Multidisciplinary Clinics
Internal referrals that never get booked
One patient, several separate charts · Who may see what, across disciplines See the segment 1 example - Home & Community Care
Visit scheduling and travel time
Care notes written in the car · Family communication See the segment 2 examples - Imaging & Labs
Requisition intake and triage
Report turnaround · Prior study retrieval See the segment 2 examples - Billing & RCM
Claim rejections and resubmissions
Insurance verification · Coding accuracy See the segment 2 examples - Pharmacy
Refill and renewal requests by phone
Prescription intake and transfers · Blister packs and adherence follow-up See the segment 1 example
Who this is not for
Saying it plainly saves everyone a call. Hospitals, regional health authorities and health systems are out of scope, and not because the work would be less interesting. Their procurement runs through committees this studio is the wrong size to survive, and the pilots that do get funded there mostly stay pilots.
A practice already running individualised workflows well by hand is also a poor fit, and that shows up in the worked examples: several of them close by naming the practice that should not buy them. The gain is proportional to how generic the current process is.
Before anything touches a chart
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Canadian data residency
Records and processing stay in Canada.
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Privacy impact assessment first
Completed before any patient record is used.
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PHIPA s.17 agent agreement
Written into the service agreement.
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Zero data retention
Nothing is stored after processing or used to train models.
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An audit log on every access
Every access to a record is logged.
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A clinician approves
Nothing enters a chart without review.
These are commitments in every engagement, not badges on a wall. We are a studio, not a certified platform, so we will not show you a logo we have not earned. What we can put in writing is how the work is built, where your records live, who is accountable for it, and what goes in the contract before a single patient record is touched.
Not sure which one is you?
Describe the workflow in a sentence. A free consult maps where the hours go and ranks the fix by what it pays back, whichever segment you sit in.
The founder is on every engagement. Specialists join for the stage that needs them, never an account manager.