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UX

7 articles on UX from the Yantrax lab.

Two blocks separated by a dashed line, with a building in the space between them. Cover art for Your Patient Does Not Experience Your Org Chart. Two blocks separated by a dashed line, with a building in the space between them. Cover art for Your Patient Does Not Experience Your Org Chart.
StrategyUX

Your Patient Does Not Experience Your Org Chart

The front desk, the clinician and the biller can each hit their target while the patient has a terrible eleven days. You measure the boxes and they experience the lines between them, and buying clinic AI one department at a time usually makes those lines worse.

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Two blocks separated by a dashed line, with a person in the space between them. Cover art for AI Makes Every Clinic Capable. Experience Will Make the Difference.. Two blocks separated by a dashed line, with a person in the space between them. Cover art for AI Makes Every Clinic Capable. Experience Will Make the Difference..
StrategyUX

AI Makes Every Clinic Capable. Experience Will Make the Difference.

The clinic down the road can buy the same models you can, this quarter, at the same price. What they cannot buy is how it feels to be your patient. That is where the differentiation moved, and most clinic AI budgets are still aimed at the layer that is becoming commodity.

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Two blocks separated by a dashed line, with an AI chip in the space between them. Cover art for The Agent-Ready Clinic Website: What Breaks When the Visitor Is Software. Two blocks separated by a dashed line, with an AI chip in the space between them. Cover art for The Agent-Ready Clinic Website: What Breaks When the Visitor Is Software.
UXAI Product

The Agent-Ready Clinic Website: What Breaks When the Visitor Is Software

A second kind of visitor is reading your clinic site: one that does not scroll, does not wait for your scripts, and never phones to ask whether you are taking new patients. It takes a record and leaves. Here is what it can and cannot see, why most clinic sites fail at the same step, and the fixes that pay off whether or not the agents ever arrive.

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Two blocks separated by a dashed line, with an application window in the space between them. Cover art for Why Your Staff Won't Use the AI You Bought (and How to Fix It). Two blocks separated by a dashed line, with an application window in the space between them. Cover art for Why Your Staff Won't Use the AI You Bought (and How to Fix It).
AdoptionAI Product

Why Your Staff Won't Use the AI You Bought (and How to Fix It)

Clinic software fails at the front desk far more often than it fails in the architecture. Here are the five real reasons a working tool sits unused in a practice, and a practical way to close the gap between paid for and actually used.

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A dense block of stacked lines resolving into a few clean blocks, with a database drum between them. Cover art for The End of Forms: Stop Asking Patients for What You Already Know. A dense block of stacked lines resolving into a few clean blocks, with a database drum between them. Cover art for The End of Forms: Stop Asking Patients for What You Already Know.
AI ProductUX

The End of Forms: Stop Asking Patients for What You Already Know

The clipboard in the waiting room was a workaround for software that could not understand a sentence. Generative, conversational interfaces let a patient describe what is wrong and let the system assemble the intake, the chart entry, and the screen your staff actually needs.

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Two blocks split apart by a jagged break, with an application window at the fracture. Cover art for Why AI Demos Die in Production (and How to Ship the Ones That Don't). Two blocks split apart by a jagged break, with an application window at the fracture. Cover art for Why AI Demos Die in Production (and How to Ship the Ones That Don't).
AI ProductAdoption

Why AI Demos Die in Production (and How to Ship the Ones That Don't)

The conference demo dazzles, the practice signs, and six months later nobody opens it. The gap is rarely the model, it is trust, control, and design. Here is how to cross it before you sign.

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Two blocks separated by a dashed line, with a gear in the space between them. Cover art for From Busywork to Brilliance: Rethinking Clinic Software Around the People Using It. Two blocks separated by a dashed line, with a gear in the space between them. Cover art for From Busywork to Brilliance: Rethinking Clinic Software Around the People Using It.
AI ProductUX

From Busywork to Brilliance: Rethinking Clinic Software Around the People Using It

Most clinic software still makes your staff do the work. Here is how we re-engineer click-heavy screens into intelligent experiences that quietly do the work for them.

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