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Dental Practices

Should we do this at all, and with which workflow?

9 articles on where to start, for a dental practice.

Two blocks separated by a dashed line, with a building in the space between them. Cover art for Your Patient Does Not Experience Your Org Chart. Two blocks separated by a dashed line, with a building in the space between them. Cover art for Your Patient Does Not Experience Your Org Chart.
StrategyUX

Your Patient Does Not Experience Your Org Chart

The front desk, the clinician and the biller can each hit their target while the patient has a terrible eleven days. You measure the boxes and they experience the lines between them, and buying clinic AI one department at a time usually makes those lines worse.

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Two blocks separated by a dashed line, with a person in the space between them. Cover art for AI Makes Every Clinic Capable. Experience Will Make the Difference.. Two blocks separated by a dashed line, with a person in the space between them. Cover art for AI Makes Every Clinic Capable. Experience Will Make the Difference..
StrategyUX

AI Makes Every Clinic Capable. Experience Will Make the Difference.

The clinic down the road can buy the same models you can, this quarter, at the same price. What they cannot buy is how it feels to be your patient. That is where the differentiation moved, and most clinic AI budgets are still aimed at the layer that is becoming commodity.

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A field of evenly spaced dots with a clock face standing out at one position. Cover art for The Scheduling Problem Hiding in Your Clinic (and Why an LLM Is the Wrong Tool for It). A field of evenly spaced dots with a clock face standing out at one position. Cover art for The Scheduling Problem Hiding in Your Clinic (and Why an LLM Is the Wrong Tool for It).
AI ProductWorkflow

The Scheduling Problem Hiding in Your Clinic (and Why an LLM Is the Wrong Tool for It)

Caregivers to visits, patients to rooms, studies to scanners, therapists to a day of clients: it looks like four problems and it is one. Ask a language model to solve it and you get a fluent, infeasible answer. A short quiz sorts your problem into language, search, or both.

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A vertical bar stopping one of several lines, with a database drum held at the boundary. Cover art for Is Your Data Ready for AI? The Audit to Run Before Any Build. A vertical bar stopping one of several lines, with a database drum held at the boundary. Cover art for Is Your Data Ready for AI? The Audit to Run Before Any Build.

Is Your Data Ready for AI? The Audit to Run Before Any Build

More clinic AI projects stall on data than on models, but 'get our data ready' does not mean what most practices fear. A six-question scorecard tells you whether the records behind your first workflow are ready, and what to fix if they are not.

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A staircase of rising bars with a gear above the tallest one. Cover art for The AI Adoption Ladder: Start Small, Then Climb. A staircase of rising bars with a gear above the tallest one. Cover art for The AI Adoption Ladder: Start Small, Then Climb.

The AI Adoption Ladder: Start Small, Then Climb

A practice does not adopt AI in one leap. A staged ladder from first quick win to deeper automation, where each rung earns the trust and the budget for the next, and where the top rung stays empty for anything clinical.

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An inbox tray opening into several diverging paths, one of them marked. Cover art for Where to Start With AI in a Clinic: How to Pick Your First Workflow. An inbox tray opening into several diverging paths, one of them marked. Cover art for Where to Start With AI in a Clinic: How to Pick Your First Workflow.

Where to Start With AI in a Clinic: How to Pick Your First Workflow

The hardest part of AI in a practice is not the model, it is choosing where to begin. A simple way to pick a first workflow that is high-value, low-risk, and proves itself fast, and the three candidates a clinic should never start with.

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A pair of code brackets opening into several diverging paths, one of them marked. Cover art for Build, Buy, or Transform: The Real AI Decision for a Practice That Already Runs an EMR. A pair of code brackets opening into several diverging paths, one of them marked. Cover art for Build, Buy, or Transform: The Real AI Decision for a Practice That Already Runs an EMR.

Build, Buy, or Transform: The Real AI Decision for a Practice That Already Runs an EMR

Most AI advice assumes a blank slate. A clinic is the opposite: an EMR, a decade of records, and staff with habits. The honest choice is three-way, and for a practice one of the three is almost always wrong.

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An application window opening into several diverging paths, one of them marked. Cover art for When to Add AI to a Clinic Workflow, and When Not To. An application window opening into several diverging paths, one of them marked. Cover art for When to Add AI to a Clinic Workflow, and When Not To.
StrategyAI Product

When to Add AI to a Clinic Workflow, and When Not To

Not every clinic workflow should have AI in it. A simple framework for deciding where intelligence earns its place, where a plain rule still wins, and where the answer is a firm no.

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Two blocks separated by a dashed line, with a gear in the space between them. Cover art for From Busywork to Brilliance: Rethinking Clinic Software Around the People Using It. Two blocks separated by a dashed line, with a gear in the space between them. Cover art for From Busywork to Brilliance: Rethinking Clinic Software Around the People Using It.
AI ProductUX

From Busywork to Brilliance: Rethinking Clinic Software Around the People Using It

Most clinic software still makes your staff do the work. Here is how we re-engineer click-heavy screens into intelligent experiences that quietly do the work for them.

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